Arabic Call Center specializes in providing international businesses with bilingual call center solutions that can help them connect better with their Arabic-speaking customers. Operating from the world’s outsourcing capital, the Philippines, we offer our clients call center resources, including facilities, workforce, and management practices, that can propel your business forward.
At present, we offer voice and non-voice customer support services that are set in the Arabic language and delivered through phone, email, and live chat.
Customer Service – The best way to assist your customers with their needs and make sure they are satisfied with your services is by engaging with them in their language of preference. By outsourcing to Arabic Call Center, we can provide your customer support lines manned by Arabic-speaking representatives who can take care of your customers’ concerns without having to worry about language barriers.
Technical Support – Technical user issues concerning products and services that are being resolved over the phone usually demand detailed explanation from tech support agents. This can be a problem if you have Arabic-speaking customers who can only understand instructions that are given using their native tongue. We can help your business avoid losing customers by having Arabic tech support agents who can assist clients in resolving their concerns.
Live Chat – If you own an e-commerce business or a website that needs real-time customer support, live chat is an effective way of providing timely assistance to your site visitors. Chat support agents can guide site visitors and help you convert them into buying customers. Providing round-the-clock assistance can therefore give your business an edge over your competition.
E-mail – E-mail as a customer support platform allows agents to send accurate and comprehensive responses to customers who, in turn, can take their time in understanding the instructions given to them. This is why this channel remains to be a popular option among businesses and customers. By outsourcing to Arabic Call Center, you can have e-mail support agents who are trained to convey complex instructions using a conversational tone.